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FAQ
Frequently asked questions
Where do the photographs come from?
very photograph on this site is a genuine moment captured by photographer Wei Kang Liao during his travels and daily life in Taiwan, Cologne, and beyond.
What is the quality of the prints?
We take quality seriously. All prints are produced in collaboration with a local, 40-year-old professional print lab in Cologne, Germany, ensuring exceptional fine art quality and longevity.
Do the prints come with a frame?
Currently, all prints are sold unframed to allow you the flexibility to choose a frame that best matches your interior style.
Will the printed colors match what I see on my screen?
We do our best to ensure accurate representation. However, due to varying screen settings on monitors and devices, colors may vary slightly in physical print.
Where do you ship to?
To ensure a smooth and reliable delivery experience, we currently focus on shipping across Europe (EU-Wide Shipping).
How long does delivery take?
Since each print is produced on demand by our partner lab in Germany, please allow 3–5 business days for production. Shipping across Europe typically takes an additional 3–7 business days.
How much is shipping?
Shipping costs vary depending on your destination country and package size. The exact shipping fee will be calculated at checkout.
How are the prints packaged, and what if they arrive damaged?
We use art-safe, heavy-duty protective packaging designed specifically for fine art prints. In the rare event that your package is damaged in transit, please contact us within 48 hours of delivery with photos, and we will arrange a free replacement.
Can I track my order?
Yes. Once your order is dispatched from our partner lab in Germany, you will receive a shipping confirmation email with a tracking link.
Can I cancel or change my order?
Because prints are custom-produced on demand, please contact us within 24 hours if you need to make changes. Once production has started, changes or cancellations are no longer possible.
What is your return policy?
Since every print is custom-made on demand, we generally do not accept returns or exchanges for change of mind or incorrect size selections. Please double-check your chosen sizes before placing an order.
Are taxes included in the price?
Yes, all prices shown on the website and at checkout include applicable EU taxes (VAT), so there are no hidden customs fees upon delivery within the EU.
Can I update my shipping address after placing an order?
If you notice an error in your shipping address, please email us immediately. We can update it as long as the package has not yet been dispatched.
Do you offer B2B or commercial licensing for offices/cafes?
Absolutely. If you are looking to decorate an office, cafe, or interior design project, please reach out via our contact page or email to discuss custom options.
Are the prints limited editions?
Most of our prints are open editions, but we occasionally release special limited-edition collections signed and numbered by the artist. Follow our Instagram for updates.
How can I contact customer support?
If you have any questions regarding your order, shipping, or the prints, please feel free to reach out via our Contact page or send us an email. We typically reply within 1–2 business days.
Can I use or download the photos from the website?
All photographs on this website are protected by copyright. If sharing on social media or personal blogs, please properly credit the artist (Wei Kang Liao). Unauthorized commercial use is strictly prohibited.
How should I handle and protect my print once received?
To maintain the pristine quality of your fine art print, we recommend avoiding direct contact with the printed surface with bare hands. Handle the print by its edges or wear clean cotton gloves. Additionally, keep the print in a dry environment and avoid direct, prolonged sunlight to prevent fading or discoloration over time.
Can I use a standard, regular frame if I buy an unframed print?
Yes, absolutely! Standard frames from general home stores (like IKEA or similar retailers) work just fine. However, since these are high-quality fine art prints, we gently suggest choosing a frame with a clear protective cover (acrylic or glass) to keep it safe from dust and moisture over time, ensuring it stays in pristine condition on your wall.
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